unable to access Adobe apps at home with school plan.

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i have an Adobe plan with my school. when I try to use my Adobe apps at home, it says that i'm using a free plan. when I use them with the school-managed computers, all the apps appear.

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kglad

Community Expert

at home, confirm your id/password/subscription at https://account.adobe.com

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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ailbe_4122Author

Participant

tried this, didn't work. sorry it took me a while to reply.

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kglad

Community Expert

does your account show an active subscription? if yes, does the cc desktop app show trials instead of installs?

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