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Participant
September 19, 2026
Question

Unable to access an account that is being charged due to email automatically jumping to a different account on login

  • September 19, 2026
  • 1 reply
  • 8 views

Hi Community,

I signed up with an account last year while studying and the account login email was the school email account which has since been locked and cancelled once I finished my studies. Now when I try and login with that email address it is automatically switching to my personal email account but does not show the ongoing Adobe Acrobat Pro subscription that I am continuing to be charged for. 

Essentially I cannot login to the account that has a paid plan attached to it and cannot transfer that plan to my personal account login to be able to use it. 

    1 reply

    kglad
    Community Expert
    Community Expert
    September 19, 2026

    use a mobile phone’s update (non-opera) browser with wifi disabled to sign in.