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Participant
January 25, 2025
Question

Unable to access any premium features

  • January 25, 2025
  • 1 reply
  • 115 views

Hi,


I purchased a annual subscription to Adobe Photoshop Express Premium through Google Play, but I never got access to the premium features. When I contacted Adobe support, they said I don’t have an active subscription because it was canceled due to non-payment. However, I’ve already been charged for it on December 10 2024. When I reached out to Google, they said they can’t provide a refund due to their policy. Now I’m left without the subscription I paid for, and neither Adobe nor Google is resolving the issue.

1 reply

kglad
Community Expert
Community Expert
January 27, 2025

google play is responsible because you paid them (assuming you weren't scammed.)