Unable to access photoshop

Question

Hello,My college has given us access to Adobe programs during the covid pandemic. Yesterday I was able to install and work on photoshop; however, today photoshop is not working and says that I must pay for a subscription (although I should have free access through my college email). I was just wondering how I can fix this in order to access photoshop (and eventually other Adobe programs)?

John T Smith · Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

For all other questions you need to contact your school

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

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