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Participant
July 26, 2023
Answered

Unable to accesss Adobe Account – receiving the blank page

  • July 26, 2023
  • 1 reply
  • 159 views

I was going to Adobe Account to change my credit card information; however, I found that I can't see any element in the `account.adobe.com` page.

 

After opening the Developer Tools, I can see the parameter "stringToEscape" of "escapeRegExp" was passed a `null`.

exports.escapeRegExp = function(stringToEscape) {
    return stringToEscape.replace(/[.*+?^${}()|[\]\\]/g, "\\$&")
}

 

That `null` is from getAccessToken(). Since we have known that `getAccessToken()` may be nullable according to its return value, this website should check if  `getAccessToken() == null` first before passing it to `escapeRegExp`.

 

Hope the Adobe Account engineer team can fix it as soon as possible! 🙂

 

This topic has been closed for replies.
Correct answer kglad

for others, use a different browser.

1 reply

pan93412Author
Participant
July 26, 2023

It appears that the issue can only be reproduced when uBlock is enabled and "/newrelic.js" is blocked. Disabling uBlock on this website resolved my problem 🙂

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 26, 2023

for others, use a different browser.