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MimAIArt
Participant
Oct 24, 2026 5:13 PM UTC
Answered

Unable to add phone number (+880) - Error performing action

Hi,

I am trying to add my mobile phone number (+880) to my Adobe account profile, but every time I try, I receive the error: "An error occurred while performing this action. Please try again later."

I have already ensured the number is formatted correctly (without leading zero) and cleared my browser cache, but the issue persists. Could an advisor or moderator please help me resolve this?

Thanks!

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Oct 27, 2026 8:51 PM UTC

    ​

    Hi @MimAIArt 

    Thank you for sharing the details and the steps you’ve already tried.

    Could you please try the following:

    • Sign out of your Adobe account, then sign back in and try adding the phone number again.

    • Try using a different browser or an incognito/private browsing window.

    • If possible, try from a different device or network.

    • Double-check that the correct country code +880 is selected and enter the mobile number without the leading zero.

    Please let us know if you still receive the same error after trying these steps.

    Best,
    ^Akansha

    View reply

    3 replies

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 27, 2026 8:47 PM UTC

    Hi there ​@MimAIArt,

    I have moved your post to the Account, Payment, & Plan Community Forum - they should be able to help troubleshoot and assist further!

    Rose

    Translate
    Community Expert
    Tarun Saini003Community Expert
    Community Expert
    Oct 25, 2026 11:02 AM UTC

    Hi ​@MimAIArt,

     

    Thanks for reaching out! I’d suggest you to post here https://community.adobe.com/questions-6 to get your query resolved for account related issues or check this article for more info- https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/add-phone-number-for-account-recovery.html.

     

    Best,

    Tarun

    Translate
    Tarun Saini
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Oct 27, 2026 8:51 PM UTC

    ​

    Hi @MimAIArt 

    Thank you for sharing the details and the steps you’ve already tried.

    Could you please try the following:

    • Sign out of your Adobe account, then sign back in and try adding the phone number again.

    • Try using a different browser or an incognito/private browsing window.

    • If possible, try from a different device or network.

    • Double-check that the correct country code +880 is selected and enter the mobile number without the leading zero.

    Please let us know if you still receive the same error after trying these steps.

    Best,
    ^Akansha

    Translate
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