Unable to buy additional license through reseller

Question

Hi, I have been trying for the last 2 and a half weeks to get hold of my reseller to purchase another license for our account. They are not responding to any of the emails sent. Adobe Systems CVG.

I also have had may chats with the chat functionality on the adobe site, with various customer care people, and I am redirected every time to an email adress for Adobe Systems CVG or a call back is arranged, then no one calls. Who can I speak to, to switch reseller or to get the reseller to respond to my requests.

Abambo · Answer

If I understand your request, you are trying to add a licence to your teams account. It's very unusual not to get a call back, when a call back should have been arranged.

There are 2 things:

Using the admin console, you can add easily a licence yourself. The problem is probably the invoicing that will be needed to be done via your reseller, but he will need to react... 🙂

BTW: Not having your reseller to act to your requests is somewhat crazy. Did you phone him? Why not calling a different reseller and asking him to take over your contract? They would be happy to do that, I suppose.

You could also post your case number here, and @Kanikas may have a look into this and redirect you to the correct service agent.

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