Unable to buy creative cloud using credit/debit card

Question

I have been trying to purchase adobe creative cloud monthly subscription from India (Black Friday offer) with both credit and debit cards and both fails with invalid billing info. My international usage is enabled and I am able to make other international purchases. So my bank is not authorising the payment is something that I can't accept. Even the customer care quatation and secure payment was not working I tried with my card my family members and friends card too. Even with other adobe accounts we were not able to purchase the subscription from India. Is the offer really exist in India did any one purchased it recently? Adobe should do something about this failures as customer support is not able to help much

Kanikas · Answer

Hi there,

You can purchase the Black friday offer in India as well. Please make sure the address/country mentioned in your Adobe account is same with the address/country mentioned with your bank.

The details of the Credit card should match with the account details.

You may see this link for more details:https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

Hope this helps!

Thanks

Kanika

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