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auto1122
Participant
June 16, 2026
Answered

unable to buy plan with free trial

  • June 16, 2026
  • 1 reply
  • 12 views

i am unable to buy plan with a free trial, i have attached my 2 card with it, which has a good balance in it but when i attached the card and subscribe to the plan it shows you have a card issue, contact the card issuer, kindly reslove this issue i want to purchase but with free trial.

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, Auto1122.


    I am sorry you are experiencing problems evaluating our services. I know it can be very frustrating when you want to get started with something and are blocked at the beginning.


    The error message is accurate, please contact the payment provider to confirm that online purchases are allowed from Adobe.


    If you continue to encounter problems, then don't hesitate to reach out to us directly at https://adobe.ly/4vWl5hi, and a member of our team can help you with your transaction. No one but the payment provider can unblock your ability to purchase from us, Auto1122, so make sure you have already contacted them first. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 16, 2026

    Thank you for posting to this public discussion forum, Auto1122.


    I am sorry you are experiencing problems evaluating our services. I know it can be very frustrating when you want to get started with something and are blocked at the beginning.


    The error message is accurate, please contact the payment provider to confirm that online purchases are allowed from Adobe.


    If you continue to encounter problems, then don't hesitate to reach out to us directly at https://adobe.ly/4vWl5hi, and a member of our team can help you with your transaction. No one but the payment provider can unblock your ability to purchase from us, Auto1122, so make sure you have already contacted them first. ^JW