Unable to buy Subscription

Forum|Forum|1 year ago
February 15, 2025
4 replies
174 views

i am unable to buy subscription used all cards still payment fails stupid adobe payment method. At least add upi payment option if you want to do business in india.

Bug

gupta shivangi

Legend

Hi Mayur,

We are sorry for the trouble. I assume you are trying to make the payment from India. The process could be getting affected by the RBI's mandate directive for recurring payments. Please check this article for more info: https://adobe.ly/4hKKWlI

Let me know if you have any questions.
Note: This is a public forum, please do not share any private or confidential info here.

Thanks,

Shivangi

Abambo

Community Expert

What is the error message that you get?

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

are you using a credit (not debit) card?

M

mayur_9346Author

Participant

Debit card

kglad

Community Expert

you can't use a debit card with adobe. https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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