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Carry-Louise2635901698nh
Participant
September 29, 2022
Question

Unable to cancel Adobe after 7 day trial

  • September 29, 2022
  • 2 replies
  • 174 views

Hi,

 

I accessed the Adobe free trial in July and cancelled after 5 days. I have been charged everymonth since. I tried logging into my account and could view all tabs except 'manage plans' which came up with an error message. So I went on the quest to speak to customer service which is near impossible. I'd have a better change of learning hacking skills, tapping into the main Adobe hub and cancelling my own plan than being able to simply do it either theough my account or customer suport!

Today, I tried again and I am able to access the manage plans tab today (Hallelujah!) so I went to cancel my plan which gave me a message that if I cancel now I will have to pay a cancellation fee of 89.86GBP! 

The free trial feels like a scam to keep you on a payment plan with no straight forward way to cancel to be honest & not having a proper customer service contact point is ridiculous. This is very disapointing as I am already 60GBP down and I am not using Adobe at all and don't need the prduct now. Any help would be greatly appreciated as I would like to cancel this payment ASAP.
Thanks.

This topic has been closed for replies.

2 replies

M
Mall of26293241lys5
Participating Frequently
October 5, 2022

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until your contracted term.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 30, 2022

Hi @Carry-Louise2635901698nh,

Please contact support and show them your cancellation confirmations that you would have got when you did the cancellation and they shall cancel it for you and also issue a refund.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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