Unable to cancel- Assistance Required

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Hi Adobe Community,

I recently signed up for adobe acrobat pro for US 10.99 dollars or 5545.22 PKR. Despite cancelling my free trial and plan it keeps charging my card for the payment and i am unable to cancel it as payment keeps failing. I want to cancel the plan without being charged for the plan. Please support.

kgladCorrect answer

Community Expert

you have to fix payment problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

kglad

Correct answer

Community Expert

you have to fix payment problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

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Merry_Larkaba7Author

Participant

Thanks, to reiterate I don't want to continue my subscription and to update the payment it asks me to "save and pay" as I mentioned i would like assistance to cancel it without charging my account.

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Manan Joshi

Community Expert

Resolving the payment issues is a prerequisite for cancelling the plan. If you want to bypass that and get help then you would have to contact Adobe Support. Use the following link to chat with them https://helpx.adobe.com/contact.html?rghtup=autoOpen

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-Manan

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