Unable to cancel free trial

Question

I've been trying to cancel my free trial and have followed all the guides given here but when I click on 'manage plan' there isn't the option to cancel the plan in the My Plan box. I had cancelled the payment account through Paypal and wondered if that was why but when I tried to change the payment type to see if it would let me cancel the free trial then, there is no option to add a different payment type.

I am slowly losing the will to live! I have spent days trying to cancel this free trial and all I keep getting is a message telling me to try again in 24 hours!

It's impossible to contact a real live person in Adobe about this and even the automated message service vanishes every time I try to type a message.

PLEASE can someone help me cancel this free trial? Thank you.

creative explorer · Answer

@Anonymous To cancel a Reader Mobile subscription, you must cancel through the app store where you subscribed—it will depend on the mobile device, Google Play for Android, Apple App Store for iPhones/iPads.

For example, on my Google Pixel 8:

Open the Google Play Store app on your Google Pixel 8.
Tap your profile icon in the top-right corner of the screen.
Tap "Payments & subscriptions" from the menu that appears.
Tap "Subscriptions" to view a list of all your active subscriptions.
Select the Adobe Acrobat subscription from the list.
Tap "Cancel subscription".
Follow the on-screen instructions and select a reason for cancellation to complete the process.

On my Pixel, I even went to Acrobat Reader Mobile:

Tap the profile icon (top-right corner).
Tap "Subscriptions".
Tap "Manage subscriptions", which will open the Google Play Store subscription page.
Follow the on-screen prompts in the Play Store to cancel the subscription.

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