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Łukasz Ślebodziński
Participant
October 20, 2025
Question

Unable to cancel Free trial period

  • October 20, 2025
  • 1 reply
  • 36 views

So I have just activated free trial in Adobe. Still have some time to cancelt it but I can not. After choosing the reason of cancellation, there's this message on the next page: Unable to download data. Error occurred, try again

 

 

    And that's it! I've tried logging from different devices, browsers, but nothing worked, also I did not find any direct support page in which I could discuss that problem with real person. But I hope community will help. Is there anyone who had the same problem? Or how do I get to support team to solve this issue? Thank you in advance.

1 reply

Kanikas
Community Manager
Community Manager
October 20, 2025

Hi, 

We are sorry for the inconvenience. There is a system error that our team is working upon. 
Kindly try after sometime.


^KS