unable to cancel my Creative Cloud Photography plan within trial

Forum|Forum|3 months ago
October 7, 2025
2 replies
173 views

Hello there, I am unable to cancel my Creative Cloud Photography plan which I am still in the trial period (bought on october 3rd. 2025). It wont let me cancel it and I already tried a different browser - even a different device but still the same. I am still waiting 4 days after the subscription began. What do I have to do?

Best regards

Correct answer Shivangi_Gupta

I signed out of every device and just signed back in into Creative Cloud desktop application but still nothing has changed. I also waited over an hour in between instead of signing immediatly back in.

I see! Would you mind starting a discussion with our support team here? https://adobe.ly/46DYgoK

They'll help you with the process.

^Shivangi

S

Shivangi_Gupta

Community Manager

Hi @oguzhan_3002,

We are sorry for the trouble. Could you try the steps listed in this article and see if it helps?

https://adobe.ly/3VWsRrs

Let us know the outcome.
^Shivangi

O

oguzhan_3002Author

Participant

Hi Shivangi, also tried the mentioned steps (which I already saw in other posts) but it doesn't work in my case. I cleared everything, tried different devices, inkognito, without wifi but still to no avail.