Unable to cancel my firefly subscription

and when trying a different browser from the previous suggestion, try using a mobile phone's updated non-opera browser with wifi disabled.

Hi @Disha_Anand5306,

Thank you for reaching out. Based on your query, you are unable to cancel your Firefly plan and are encountering an error during the cancellation process. I recommend trying the following steps:

• Clear your browser cookies and cache, close the browser completely, and then try again.
• Open a private/incognito window, sign in, and attempt the cancellation.
• Try using a different browser (Chrome, Firefox, or Edge).
• Disable any VPN or ad-blocker/extension, refresh the page, and retry.
• Sign out from all devices in your Adobe profile, sign back in, and attempt cancellation again.
• After performing the steps above, open https://adobe.ly/4oq5xy2, go to Manage plan → Cancel your plan.
• If you are attempting this from a mobile device, please try using mobile data instead of a Wi-Fi connection.

Please try these steps and let us know if the issue persists.