UNABLE TO CANCEL MY FREE TRIAL PLAN

Dear Adobe Team,

I have been waiting for a response through a chatbot for 14 hours and because of your great service I still have not been able to cancel my free trial - finding someone in a 14 hour window is too much to ask for, I guess. Can someone please get in touch with me ASAP because I do not want to lose more time on SIMPLY CANCELING a subscription. 

To give you more context, whenever I want to cancel it says UNABLE TO LOAD DATA (I have tried every single "advice" posted on this forum and nothing works).