Unable to cancel my plan

Thanks for posting to this public discussion forum, ​@dcc700.

I apologize for the problems you have encountered in managing your plan and reaching us. I can confirm there are no records of any of your previous attempts, ​@dcc700.

​@creative explorer brings up a great point: if an organization manages your network connection or device, then your inability to reach us or do anything beyond posting to a public discussion forum could be by design, @dcc700. Please work with whoever manages the device to reach us or manage your plan.

If you manage the network yourself, ​@dcc700, then please use a different device or computer to complete the self-cancel process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html and as suggested by ​@kglad.

Please update this public discussion thread if you have any additional questions, ​@dcc700.

​@dcc700 

no one here can cancel for you.

try using a mobile phone's updated non-opera browser with wifi disabled to cancel your subscription and make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html  

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

​@dcc700 I have cancelled one of my accounts through the ‘https://account.adobe.com/plans’ — and it was pretty straight forward for me. But, I did do it after-hours so that my internet was stable. I didn’t want to mess it up: