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Participant
April 23, 2023
Question

UNABLE to CANCEL MY PLAN

  • April 23, 2023
  • 1 reply
  • 255 views

unable to cancel my plan , It going on a loop it says 

Social sign in not supported

asks for Password reset after reset again when i try to cancel it says 
Social sign in not supported

Please help me to cancel my free plan :

Regards ,
Manoj 

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
April 24, 2023

start here, https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html

 

if that fails to help, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true