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December 2, 2025
Answered

Unable to cancel my trail subscription

  • December 2, 2025
  • 1 reply
  • 526 views

Tried non opera browsers, and many times its not working.Unable to reach out to customer case aswell.

 

Correct answer Jeffrey_A_Wright

Not working, tried everything. Today's the last day for cancelling.

 


Akhilesh, I am sorry you are encountering so many problems managing your different Accounts. I show that you have three different accounts, including one that has been claimed by an organization. Please use the steps listed at https://adobe.ly/49Sukar to sign in with the Personal account that contains your new subscription. Once you are logged in with the correct account, you can then complete the self-cancel process discussed at https://adobe.ly/4rPD5sz. If the computer or network is also managed by an organization, then you may need to work with them to obtain the necessary access to manage your account, Akhilesh.

 

The steps provided in this post will also work on a smartphone or tablet, Akhilesh, so if you are unable to manage the plan on your computer and can't get help from your organization, then using a smartphone or tablet can lead to success. ^JW

1 reply

Kanikas
Legend
December 2, 2025

Hi there, 

 

We hear you! Do you mind following the steps shared in this link for help:https://adobe.ly/4p9H8xP;

 

Hope this helps! Do let us know the outcome. 

 

Thanks 
^KS

December 2, 2025

Nope its not working 

 

gupta shivangi
Legend
December 2, 2025

Sorry for the trouble. There could be multiple reasons for this error. We appreciate you trying the suggested steps. Please check out this article: https://adobe.ly/4pHYVfq

Let us know if this helps.


^Shivangi