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Participant
July 17, 2026

Unable to cancel plan. Tried two browsers. 20 + attempts. Reviewed your "guidance" all to no avail.

  • July 17, 2026
  • 2 replies
  • 14 views

Unable to cancel plan.  Tried two browsers.  20+ attempts.  Just kept getting unresponsive dialogue box.  This is not the first time with adobe on this subject.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    July 17, 2026

    Try using a mobile phone with Wi-Fi disabled.

    ShivangiGupta
    Community Manager
    Community Manager
    July 17, 2026

    Hi @pilot78,

    We are sorry for the trouble.

    Are you using a shared or managed wifi with software firewall enabled? If yes, could you try again with a different internet connection?

    Let us know the outcome.


    ^Shivangi

    ^Shivangi