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January 16, 2026
Question

Unable to Cancel Plan "You'll be able to manage this plan shortly"

  • January 16, 2026
  • 1 reply
  • 87 views

I was looking to cancel my subscription before the 14 day period so I can get a full refund but it seems Adobe locks you out of doing it by keeping the payment processing so I can't even cancel it.  As you can see my payment has been processed through PayPal which is connected to my debit card, and I've been checking it every day for the past 2 weeks, no changes.

Now I'm unable to cancel before the 14 day period since it ends tommorow and they'll fully take over my money. This is a very cheeky money grab. I demand my money back.

 

1 reply

January 16, 2026

Additionally, I even tried contacting support. I provided Invoice ID's and such to prove my payment and he asked for 2 minutes. After it he closed the chat and decided to not help me anymore. 

 

kglad
Community Expert
Community Expert
January 16, 2026