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Terry273726578pqr
Participant
November 30, 2022
Question

Unable to cancel subscription

  • November 30, 2022
  • 3 replies
  • 224 views

I canceled my account nearly a year ago but I am getting billed $16/mo with what appears no way to contact customer support uless I renew my subscription. Anyone else able to navigate this nonsense?

    This topic has been closed for replies.

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 30, 2022

    chat may require a subscription, but phone and twitter do not.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 30, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      November 30, 2022

      Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      You may also be able to contact Adobe by phone:
      https://helpx.adobe.com/contact/phone.html

      or Twitter:
      https://twitter.com/AdobeCare

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