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hrmtamu2022
Participant
June 27, 2020
Answered

Unable to cancel subscription

  • June 27, 2020
  • 3 replies
  • 409 views

Howdy, I am unable to cancel my adobe subscription. I have already consulted this article {https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html}, but underneath my plan information there is no option for me to cancel. This subscription is adobe for enterprise through my school. I'm unable to contact adobe. Whenever I click the chat bubble it says I must contact my administrator. There is no info on who to contact and when I click "contact admin" it just pulls up notes from our admin with no info (I know this is my school's fault, I just wanted to explain why I haven't been able to contact someone in my school for help). I have asked my professor, but she has not responded yet and I'm a little desperate because I have already been charged for another month's subscription. Any help would be greatly appreciated. Thank you!

    This topic has been closed for replies.
    Correct answer hrmtamu2022

    SOLUTION for anyone else with a similar problem

     

    I ended up having to call customer support (1 (800) 833-6687). Follow the prompts, and at the last one, instead of pressing 1 for them to text a link, stay on line and you will be connected to somebody who can cancel it for you. Thanks to everyone who replied

    3 replies

    H
    hrmtamu2022AuthorCorrect answer
    Participant
    July 6, 2020

    SOLUTION for anyone else with a similar problem

     

    I ended up having to call customer support (1 (800) 833-6687). Follow the prompts, and at the last one, instead of pressing 1 for them to text a link, stay on line and you will be connected to somebody who can cancel it for you. Thanks to everyone who replied

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 28, 2020

      Contact your school's IT dept admin.

       

      Nancy O'Shea— Product User & Community Expert
      T
      Test Screen Name
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      June 27, 2020

      Unfortunately, your school have taken full responsibility for managing your account, and Adobe staff cannot do it. You have to find who your school admin acrtually is. You probably have to pay for a year's subscription, but it depends on what kind of account the school set up.

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