Unable to cancel subscription because of payment issue. Need Adobe staff assistance.

Question

Hello,My account is locked because of a payment issue.Adobe only allows me to update my payment method, but I do not want to add another card because it will automatically charge me.I simply want to cancel my Creative Cloud Pro and Adobe Stock subscriptions.Could an Adobe employee please contact me via private message and cancel these subscriptions manually?Thank you.

Peru Bob · Accepted Answer

Adobe employees on this forum can’t cancel or modify accounts and subscriptions.Only Adobe support (contact by chat or social media) can do that.

kglad · Answer

ie, you must fix your payment perhttps://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html, then you can cancel:make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved,https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably still have a payment error that you need to repair before cancellation is allowed,https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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