Answered
Unable to cancel subscription because the website returns an error
Hi Adobe Support,
I'm hoping an Adobe representative can help me.
I'm trying to cancel my subscriptions, but every time I click "Cancel plan", the website returns the message:
"An error occurred. Please try again."
I've already tried:
- Multiple browsers
- Refreshing the page
- Logging in again
The same error happens every time, so I am currently unable to cancel either of my subscriptions.
I also noticed that I have an Adobe Stock subscription. My intention was only to subscribe to Premiere Pro, and I don't understand why I have a separate Adobe Stock plan. I would appreciate it if someone could review my account and explain how this subscription was added????????
Could an Adobe representative please help me:
- Cancel my Premiere plan.
- Cancel my Adobe Stock plan.
- Investigate why the Adobe Stock subscription exists on my account.
- Confirm that I won't be charged while your website is preventing me from cancelling.
Thank you.
[Moved to Account, Payment, & Plan by a moderator］
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