Unable to cancel subscription because the website returns an error

Hi Adobe Support,

I'm hoping an Adobe representative can help me.

I'm trying to cancel my subscriptions, but every time I click "Cancel plan", the website returns the message:

"An error occurred. Please try again."

I've already tried:

• Multiple browsers
• Refreshing the page
• Logging in again

The same error happens every time, so I am currently unable to cancel either of my subscriptions.

I also noticed that I have an Adobe Stock subscription. My intention was only to subscribe to Premiere Pro, and I don't understand why I have a separate Adobe Stock plan. I would appreciate it if someone could review my account and explain how this subscription was added????????

Could an Adobe representative please help me:

1. Cancel my Premiere plan.
2. Cancel my Adobe Stock plan.
3. Investigate why the Adobe Stock subscription exists on my account.
4. Confirm that I won't be charged while your website is preventing me from cancelling.

Thank you.


[Moved to Account, Payment, & Plan by a moderator］