, I would like this to reach the billing department. I would like my account to be permanently cancelled, I no longer require to use your software and I cannot afford to continue to use it. unfortunately your account settings has made it impossible to cancel my subscription.
Hi
Welcome to the Community!
I reviewed your account info and found that you subscribed to annual plan for Adobe Stock and CC Pro. You are not getting the option to cancel the plan because they have converted to paid plans with pending dues.
Adobe offers a full refund if the subscription is cancelled within the first 14 days. Since you're still within this window, you can follow the steps below to proceed:
First, clear any pending dues so the plan status is updated:
Retry a failed or missed payment
Once the dues are cleared, cancel the plan using the same steps:
Manage or cancel your subscription
After cancellation, please check your email for the confirmation.
Once the cancellation is successfully completed within the 14 day window, the refund will be automatically initiated and typically processed within 12 to 14 days.
Please make sure to complete this process within the next 8 days to remain eligible for the refund.
I hope this helps!
^Shivangi
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