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M
Matildakajsakallstrom
Participant
February 10, 2024
Question

Unable to change my plan

  • February 10, 2024
  • 1 reply
  • 95 views

Hello,

 

I'm trying to change the plan from ''all apps'' to only ''photography-plan'', but when I attempt to confirm, I get an error message saying that it's not possible. Why is this?

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 10, 2024

    contact adobe support and ask.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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