Unable to change or cancel my plan

Question

After receiving an email to let me know that they will be upgrading my current plan to Creative Cloud Pro and increasing the price to A$114, I tried to change my plan to Creative Cloud Standard to keep my current price of A$79. Unfortunately the system doesn't allow me to change the plan, giving me the following error message.

As changing plans didn't seem to be an option, I tried to cancel my current suscription (which is about to auto-renew for another year) and I got another error message:

At this point I decided to contact the support team but now I get to talk to an AI and this is how the conversation went:

My subscription is about to expire and if I don't solve this issue soon I'll end up paying A$420 more for a Pro plan that I don't need. All I want is to keep my current Standard plan. Has anyone have any idea or solution on what I can do?

Thanks

Shivangi_Gupta · Accepted Answer

Hi rosar76041744,We apologize for the inconvenience. Adobe is performing system maintenance. During this time, we will not be able to process your current request. We appreciate your patience. You will be able to manage your plan once the maintenance is complete. You can check the server status here: https://adobe.ly/4o33jp5 ^Shivangi

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