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Participant
December 8, 2021
Question

Unable to change password

  • December 8, 2021
  • 2 replies
  • 439 views

I have been advised by my Internet security that my password has been co promised but I cannot change it as it has been changed and I don't know what it is.  The only way I can now alert you yo this fact is now by further compromising my security by declaring it on a public forum as there does not seem to be any simpler way to do it, such as, say having a customer support email address that j could have used.  I even had to download the Adobe app when I am not even an Adobe customer.  Your customer service is appalling.

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    2 replies

    John Waller
    Community Expert
    Community Expert
    December 8, 2021
    quote

    I have been advised by my Internet security that my password has been co promised

     

    What is your Internet security and which password is it referring to?

     

    If you're referring to your Adobe password, can you just reset it? Resetting passwords never requires you to know your password. You just need the email address used for your Adobe account.

    https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

    John T Smith
    Community Expert
    Community Expert
    December 8, 2021

    https://helpx.adobe.com/manage-account.html may help

    or

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730