Unable to change plan

Question

Hi,

I'm writting here because I'd like to change my plan but it's impossible to do so : I don't have the button on "Manage plan" (I'm checking it for 2 weeks now...)

I currently have the plan PS - LR and 20 Go. I would like to change my plan to LR - 1 To (I don't need PS anymore).

Could you please help me ?

Kinds regards,

Antoine

kglad · Answer

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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