Unable to contact Adobe support

Forum|Forum|1 month ago
June 13, 2026
3 replies
17 views

I have tried several times to change my subscription. When I do I receive the message unable to process request and to contact support. The virtual assistant dialogue box is non responsive. Please advise.

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @Timothy_Warr9661.

I am sorry you are unable to reach us. I do show that your new subscription is active. If your school or organization manages the device or network you are using, then the inability to use your individual subscription or contact us could be by design. This could be part of the frustrations you have encountered, @Timothy_Warr9661.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your subscription, @Timothy_Warr9661. If you are unable to reach anyone, you will need to ask whoever is managing your computer to reach us.

kglad

Community Expert

@Timothy_Warr9661

do you have a payment probelm shown at https://account.adobe.com ?

if not, try using a mobile phone's updated non-opera browser with wifi disabled to change your subscription (https://helpx.adobe.com/manage-account/using/change-plan.html)