Unable to contact adobe support due to expired plan

Question

I have been unable to cancel my adobe plan due to the fact I cannot afford the cancellation fee, my bank account has been empty for weeks now and adobe hasn't been able to take my next payment.

I've now been trying to get into contact with adobe for days but it turns out you can't talk to a real person without an active plan for whatever ridiculous reason. This is now my last option. I haven't used any adobe products in weeks since I haven't been able to afford them and my only account option is to update my billing information to pay another month-long plan. I need to cancel this as I can't afford these products or the cancellation fee nor am I using them. Any help would be amazing.

Jeffrey_A_Wright · Accepted Answer

Robert, I am sorry you are unable to cancel your membership.  You should be able to self cancel by using the process listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html.  If this is not effective, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can help you.  If the chat window fails to open or is unresponsive, please use a different device to contact us.

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