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different_Rockete05b
Participant
Sep 13, 2026 3:19 PM UTC
Answered

Unable to Deactivate Acrobat Pro 2020 Due to Failed PC – Request to Reset Activation

I have a perpetual volume license for Adobe Acrobat Pro 2020. My previous computer has failed and I can no longer access it to deactivate Acrobat. Please reset the activation for the inaccessible computer so I can activate Acrobat Pro 2020 on my new PC.

    kglad
    kgladCorrect answer
    Community Expert
    Sep 13, 2026 3:26 PM UTC

    no one can do that.  ie, if you have no computer with an activation, you can’t restore an activation.

     

    https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000305463075 

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    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Sep 13, 2026 3:26 PM UTC

    no one can do that.  ie, if you have no computer with an activation, you can’t restore an activation.

     

    https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000305463075 

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