Known Participant

Question

Unable to Delete Item from Cart

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I put something in my Adobe "cart" by mistake and would like to delete it. There is no Delete button and no Quantity button that can be reset to Zero. I keep getting reminder emails to complete the purchase. I do NOT wish to purchase. How can I empty the cart and stop the reminders?

P

Patmac_za

Participant

It is unacceptable that there is no cancel/delete option in Adobe's online shopping cart. In error I added Photoshop Premiere Elements 2026 upgrade to my Adobe shopping cart. There is no way to delete that item from the shopping cart (many similar complaints ion a Google search). This means that the next time I wish to purchase something I will still have this item in my shoipping cart with noiway to delete. Online assistance (AI ??) was useless and could not assist other than to apologise. Adobe... please rectfy this.

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kglad

Community Expert

@Patmac_za

you can ask a support agent (chat or social media) to clear your cart.

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A

AxisOfBeagles

Participant

Having the exact same issue. Ignoring the cart is worrisome as Adobe has my credit card info and I do NOT want an inadvertent purchase. Adobe - put a "Delete" or "Clear Cart" option in there like every other bloody ecommerce system does.

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Kanikas

Legend

Hi AxisOfBeagles,

We hear you! For now there is no option to delete your 'Cart' but I shall definitely share this feedback with our team.

Be rest assured, there will not charges from Adobe unless yuo agree to pay.

Thanks
^KS

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Peru Bob

Community Expert

@Kanikas

I had a similar problem.

I clicked on buy just to see the upgrade price of an item, and it put it in my cart. There was, of course, no option to delete it, so I contacted Adobe chat and was connected to an agent.

The agent asked what I needed help with, and when I typed in the issue, they disconnected.

I tried three more agents, and they all did the same thing.

This is not a pleasant customer service experience. Please pass this along to those who may fix this issue of agent disappearance.

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kglad

Community Expert

or clear your cache

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Peru Bob

Community Expert

Try a different browser.

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W

williamp37561561Author

Known Participant

Thank you for the suggestion. I have tried multiple computers,
multiple operating systems, and multiple browsers. I have cleared
cache and cookies. Still no delete button, the only choice is to
"complete the purchase".

-- William Parmley

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kglad

Community Expert

sign out of adobe.com, and then sign in

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