Unable to delete Passkeys from Adobe account

Forum|Forum|2 years ago
December 6, 2023
2 replies
439 views

I've got three Passkeys I need to delete from my Adobe account, and I am receiving an error. I tried chat support and they are not able to help, they completely do not understand this issue, tried to arrange a callback but did not receive any callback and they closed my case.

Account management

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Nancy OShea

Community Expert

Passkeys are from third parties, that's why Adobe can't help you. That's not their wheelhouse.

Log-in to your Adobe online account below with your Adobe ID (email) and password.

https://account.adobe.com/

Nancy O'Shea— Product User & Community Expert

G

GavTanAuthor

Participating Frequently

Your comment makes no sense, sorry.

Passkeys is an authentication standard based off FIDO2, adopted and implemented by Adobe. The same is implemented by Microsoft, Google, Apple, and the list goes on.
Adobe's Passkey implementation is broken, I cannot delete a Passkey added.