unable to download kyles brushes

Forum|Forum|6 years ago
December 16, 2019
2 replies
232 views

although im paying for my student package and ive been using it for years when i try to get more brushes it says its only for adobe customers and asks me to buy the package. This is when i am sighned in to my account which i have my current package through.

when i go to my account it says im on a free trial but i am not.

This topic has been closed for replies.

Nancy OShea

Community Expert

Log-in below with your paid ID and password to confirm your subscription is active and the payment details are up to date.

https://account.adobe.com/plans

If your student plan is active, see help article below about CC reverting to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If you still need help, scroll down to Contact Adobe button. At the chat box, type AGENT followed by Enter key.

Nancy O'Shea— Product User & Community Expert

LinSims

Community Expert

This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues..

Click the following to contact Adobe customer support staff for help: .

https://helpx.adobe.com/contact/support.html.

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded