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Beha lv
Participant
January 25, 2024
Answered

Unable to fix a failed payment. Unable to edit billing and payment.

  • January 25, 2024
  • 3 replies
  • 1020 views

I missed a payment today due to the lack of money on a credit card. Now, once I have enough money on a card when trying to fix the payment by clicking on "Edit billing and payment", the page that follows afterward looks a bit not right, and all the buttons are not clickable, so I can't change the payment method and retry it, while all my Adobe apps are suspended. I would be grateful if someone could tell me how to fix this problem.

    This topic has been closed for replies.
    Correct answer Beha lv

    Thank you for your help. I was not able to find my post to respond because it was moved, but now I am here and yeah, thank you, it helped and now I can keep learning to edit!)

    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    January 30, 2024

    Hi @Beha lv,

    We're just chiming in to check if you get your issue resolved or if you still need help.

    Let us know.

    Regards,

    Shivangi 

     

    B
    Beha lvAuthor
    Participant
    January 30, 2024

    Hi, yes the issue is resolved now. Thanks

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc desktop bugs">
    B
    Beha lvAuthorCorrect answer
    Participant
    January 30, 2024

    Thank you for your help. I was not able to find my post to respond because it was moved, but now I am here and yeah, thank you, it helped and now I can keep learning to edit!)

    gupta shivangi
    gupta shivangi
    Legend
    January 30, 2024

    Thanks for keeping the thread updated. Give us a shout if you need any help.

    Cheers,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2024

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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