Unable to get a refund when cancelling subscription paid for this morning

Question

Hi, my annual adobe creative cloud subscription has renewed recently £200 more expensive than my payment last year. For some reason all emails about this went into my spam so I was unaware of this, and the payment failed initially and was only taken out today. I don't require the sevice and want to cancel with a refund, but I can't find the option to do so. My subscription was meant to start on Dec 17th, but the payment only went through today so I'm literally only just finding out about it. Surely the 14 day refund period starts from the day of the actual payment, not the day when the payment first failed, right?

Thanks.

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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