'Unable to load data' when trying to cancel my plan

Forum|Forum|3 months ago
October 20, 2025
2 replies
341 views

I had a 7-day free trial that I want to cancel today to avoid being billed.

Coincedentally, the website is somehow unable to show me my plans (????????) but works just fine for once I log out of my account on the website.

It is like Adobe is artifically throttling everything once I log in. Even the trash AI chat doesn't function.

Tried doing it in another browser, in incognito mode, from another device, disabled all extensions etc. etc. etc.

Very frustrating and concerning how bad this service is. I hope an Adobe customer service employee can respond and help me out.

Account management

S

skillful_artist9747

Participant

Having the exact same problem as you, seems that it is related with the AWS outage. Hope Jeffrey is right and we can cancel tomorrow without getting billed

kglad

Community Expert

or watch for an announcement of aws restoration

Jeffrey_A_Wright

Community Manager

Stefan, thanks for posting about your subscription commitment to this public discussion forum. Many of our services are currently affected by the ongoing Amazon Web Services outage. Please view and bookmark https://adobe.ly/4nyDCf7 to keep track of the status of Adobe services.

I would recommend you try later today, or tomorrow, to complete the self-cancel process listed at https://adobe.ly/43pQaxV once Amazon Web services have been restored. ^JW

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