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stefanp22133013
Participant
October 20, 2025
Answered

'Unable to load data' when trying to cancel my plan

  • October 20, 2025
  • 3 replies
  • 504 views

I had a 7-day free trial that I want to cancel today to avoid being billed.

 

Coincedentally, the website is somehow unable to show me my plans (????????) but works just fine for once I log out of my account on the website.

 

It is like Adobe is artifically throttling everything once I log in. Even the trash AI chat doesn't function.

 

Tried doing it in another browser, in incognito mode, from another device, disabled all extensions etc. etc. etc. 

 

Very frustrating and concerning how bad this service is. I hope an Adobe customer service employee can respond and help me out.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Stefan, thanks for posting about your subscription commitment to this public discussion forum. Many of our services are currently affected by the ongoing Amazon Web Services outage. Please view and bookmark https://adobe.ly/4nyDCf7 to keep track of the status of Adobe services.

     

    I would recommend you try later today, or tomorrow, to complete the self-cancel process listed at https://adobe.ly/43pQaxV once Amazon Web services have been restored. ^JW

    3 replies

    B
    Biacanti
    Participating Frequently
    March 10, 2026

    Exact same issue here…. Seems to be happening often then. I need to cancel something by tomorrow and it seems like too much of a coincidence for them to have technical issues exactly at this very moment…

    If anyone from adobe can help, it'll be deeply appreciated.

    S
    skillful_artist9747
    Participant
    October 20, 2025

    Having the exact same problem as you, seems that it is related with the AWS outage. Hope Jeffrey is right and we can cancel tomorrow without getting billed

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2025

    or watch for an announcement of aws restoration 

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    October 20, 2025

    Stefan, thanks for posting about your subscription commitment to this public discussion forum. Many of our services are currently affected by the ongoing Amazon Web Services outage. Please view and bookmark https://adobe.ly/4nyDCf7 to keep track of the status of Adobe services.

     

    I would recommend you try later today, or tomorrow, to complete the self-cancel process listed at https://adobe.ly/43pQaxV once Amazon Web services have been restored. ^JW

    JSJVG
    JSJVG
    Participant
    February 10, 2026

    Same issue. This answer is unacceptable. I am trying to avoid another billing cycle. It appears I can make purchases and upgrade but not cancel. Should be a way to register time of cancellation and we shouldn’t have to pay more because of your technical issues

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