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tuomasr98958013
tuomasr98958013
Participant
June 24, 2026
Answered

Unable to load information on the plans page

  • June 24, 2026
  • 2 replies
  • 43 views

Hello,

I am unable to cancel my Adobe Acrobat subscription. In the subscriptions section of my account, I only see the following message:

"Unable to load information. An error occurred. Please try again."

This happens even when I try using Incognito mode and different browsers.

I would like to cancel my subscription effective as of today's date. Please confirm that my subscription has been cancelled and that no further charges will be made.

 

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, ​@crystalnic.

     

    I am sorry you are unable to complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html. If the device or network you are using is managed by an organization, ​@crystalnic, then you may need their help to successfully interact with the cancel form.

     

    If you aren’t able to complete the self-cancel form, ​@crystalnic, then please reach out to us directly so we can help you manage your plan.

     

    For more information of why you are blocked from interacting with our services, see 

     

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 24, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account.  then use a mobile phone's updated non-opera browser with wifi disabled to view https://account.adobe.com 

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    June 24, 2026

    Hi @tuomasr98958013,

    We appreciate you reaching out.

    I confirm that there is no active subscription associated with your email address. Let us know if you need any additional queries.


    ^Shivangi


    ^SG

    ^Shivangi
    crystalnic
    crystalnic
    Participant
    June 25, 2026

    Hello, I’m having the same issue. I would like to cancel my plan today, but the “Manage Plans” page won’t even load for me. Can you please help me cancel my active subscription?

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 25, 2026

    Thank you for posting to this public discussion forum, ​@crystalnic.

     

    I am sorry you are unable to complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html. If the device or network you are using is managed by an organization, ​@crystalnic, then you may need their help to successfully interact with the cancel form.

     

    If you aren’t able to complete the self-cancel form, ​@crystalnic, then please reach out to us directly so we can help you manage your plan.

     

    For more information of why you are blocked from interacting with our services, see 

     

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