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Participant
June 2, 2025
Question

Unable to load Lightroom due to incorrect geo location

  • June 2, 2025
  • 1 reply
  • 182 views

 

Hello,

I am trying to use Adobe Lightroom on my Windows computer from Azerbaijan, but I am being incorrectly detected as connecting from Russia. Because of this, I am unable to access Lightroom.

My current IP address is: <Mod: IP address removed>

I have checked multiple geo-location websites (such as whatismyipaddress.com and iplocation.net), and they correctly show that this IP is located in Azerbaijan.

Could you please verify and correct the geo-location data on your side or advise me on how to resolve this issue?

Thank you.

 

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https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467

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1 reply

kglad
Community Expert
Community Expert
June 2, 2025

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693