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Correct answer Shivangi_Gupta

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts. 

 Best Solution for Similar Cases

If you are also getting this error, here are the most effective steps:

  1. Clear browser cache & cookies.
  2. Try a different browser or device.
  3. Disable browser extensions temporarily.
  4. Use incognito/private mode.
  5. Check Adobe server status: https://status.adobe.com
  6. Use direct link: https://account.adobe.com/plans

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
August 8, 2025

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts. 

 Best Solution for Similar Cases

If you are also getting this error, here are the most effective steps:

  1. Clear browser cache & cookies.
  2. Try a different browser or device.
  3. Disable browser extensions temporarily.
  4. Use incognito/private mode.
  5. Check Adobe server status: https://status.adobe.com
  6. Use direct link: https://account.adobe.com/plans
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 25, 2025

    update your os and use an updated browser that's not opera.

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    April 25, 2025

    You need the desktop app: Try this link: https://www.adobe.com/creativecloud/desktop-app.html

     

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