Skip to main content
December 15, 2021
Answered

Unable to login

  • December 15, 2021
  • 1 reply
  • 787 views

Hello,

unfortunately I have locked myself out of my account.

Some time ago I got a new cell phone with a new mobile number.
Also, some circumstances arose, which is why I no longer have access to my email address.

Now Adobe has logged me out and I have no way to log in or authenticate.

Of course this is a case for support, but that's where my post starts.

Adobe doesn't seem to offer phone technical support, no FAQ covers my case, and I can't seem to create a support ticket without an account.

So currently I am paying for an account whose email address I no longer have access to.

So the email address would need to be changed to another, or the account deleted completely and the subscription cancelled so I can add my apps to a new account.

I would be very grateful for some information on how to sort this out/how to contact support by phone or live chat.

If necessary, I would also be happy to write an email.

Thanks in advance

 

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

you can also use the phone, but i think that takes longer - https://helpx.adobe.com/contact/phone.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 15, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

you can also use the phone, but i think that takes longer - https://helpx.adobe.com/contact/phone.html

December 15, 2021

Thank you so much kglad.

Livechat popup got blocked....

Support helped me really fast.

I can now enter my Account again 🙂


kglad
Community Expert
Community Expert
December 15, 2021

good to hear!