Unable to make payment for Adobe Premiere Rush

Forum|Forum|4 years ago
January 22, 2022
2 replies
126 views

When I try to pay for Adobe Premiere Rush I get a message saying

"

Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 1800 102 5567."

When I tried calling the number - waited on the IVR for over 1 hour and nobody bothered to help me.

Please someone help I'm from India

This topic has been closed for replies.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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