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A
abXone
Participant
May 10, 2023
Answered

Unable to pay using any credit card

  • May 10, 2023
  • 2 replies
  • 13723 views
I am trying to pay for Adobe Creative Cloud. But everytime I get an error 
 
The operation may fail for various reasons. Double-check your payment information and make sure you entered it correctly. If this problem persists, you may need to use a different payment method or contact your bank.
 
 
I have tried several different cards but it throws the same error.
 
I have contacted my bank(s) and they say everything is fine with my card.
    Correct answer Shivangi_Gupta

    HI!
    I'm facing the same issue right now. When I checked with the bank, they said that as per the RBI mandate, no cards are allowed to autopay for international transactions.
    In addition, Adobe doesn't allow PayPal to be a payment option in India.

    Were you able to resolve the issue?


    Hi @ankitsharma84,

    As per RBI's e-mandate, recurring transactions over INR 15,000 to go through another factor authentication every time. Please check this article for help: https://adobe.ly/3XLK0FK

    Let me know if you have any questions.

    ^Shivangi

    2 replies

    B
    Bishusal
    Known Participant
    January 16, 2024

    Any solution? The same problem with me. I can use my card for anything but adobe. Terrible experience.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 16, 2024

      @Bishusal 

       

      did you contact adobe support?

      B
      Bishusal
      Known Participant
      January 16, 2024

      Yes but of no use. They just said to contact my bank. And the bank says everything is fine. Tired of adobe. It's been a couple of months I have been trying to purchase.

        R
        Community Manager
        Rashmi27002770wxveCommunity Manager
        Community Manager
        May 10, 2023

        Hi there,

         

        Happy to help!

         

        We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

         

        Please log in to the Adobe account and you should be able to see all the active plans.

        https://account.adobe.com/

         

        If you are trying to purchase a new subscription and are unable to pay please connect with the Adobe Customer support via chat.

        https://helpx.adobe.com/contact.html?rghtup=autoOpen

         

        If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

         

        Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

         

        Hope the information was helpful to you. Please let me know if you have any further questions.

         

        Sincerely,

        Rashmi Swain

          A
          abXoneAuthor
          Participant
          May 10, 2023

          I am trying to purchase new subscription.

           

          Everytime it throws error

           

          "Billing information is incorrect

          Your transaction cannot be confirmed at this time.

          Order errors; This can happen for a variety of reasons, including payment information or billing address errors, or an inaccurate email address. If you have verified your details and are still unable to place your order, contact Customer Service and place an order by phone. Call +44 203 0277 764. "

           

           

          Pl check and help

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            May 10, 2023

            @abXone 

             

            again, you must contact adobe support via chat to get this fixed.  there are 2 ways to contact adobe; chat and twitter:

            chat:
            use a browser that allows popups and cookies
            and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
            in the chat field (lower right), type AGENT
            be patient, it can take quite a while to reach a human.

            twitter:
            tweet @AdobeCare

            p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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