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Unable to pay using any credit card

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I am trying to pay for Adobe Creative Cloud. But everytime I get an error

The operation may fail for various reasons. Double-check your payment information and make sure you entered it correctly. If this problem persists, you may need to use a different payment method or contact your bank.

I have tried several different cards but it throws the same error.

I have contacted my bank(s) and they say everything is fine with my card.

Billing

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gupta shivangiCorrect answer

Legend

HI!
I'm facing the same issue right now. When I checked with the bank, they said that as per the RBI mandate, no cards are allowed to autopay for international transactions.
In addition, Adobe doesn't allow PayPal to be a payment option in India.

Were you able to resolve the issue?

Hi @ankitsharma84,

As per RBI's e-mandate, recurring transactions over INR 15,000 to go through another factor authentication every time. Please check this article for help: https://adobe.ly/3XLK0FK

Let me know if you have any questions.

^Shivangi

Nancy OShea

Community Expert

@HGSG+Pharma,

To find an Adobe Store in your geographic region, use the International Region Selector below.

https://www.adobe.com/international/selector/

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

aastha_lok_7477

Participant

I'm having the same online payment problems with Adobe in Vietnam as you. Now, I can't even add my credit card to my account.
Adobe keeps showing the error: "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank." Now I don't know how to get my payments working normally again.

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kglad

Community Expert

@aastha_lok_7477

while waiting, try using a mobile phone's updated non-opera browser with wifi disabled

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HGSG+Pharma

Participant

Using a different browser, incognito mode, on your phone, or turning off Wi-Fi and using 4G/5G all failed.

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Vanhao2210

Participant

I'm having the same online payment problems with Adobe in Vietnam as you. Now, I can't even add my credit card to my account.
Adobe keeps showing the error: "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank." Now I don't know how to get my payments working normally again.

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Nancy OShea

Community Expert

I’ve heard that some banks in Asia require customers to set up recurring monthly payments for subscriptions. Best advice, contact your bank during normal business hours.

Good luck.

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Nancy O'Shea— Product User & Community Expert

HGSG+Pharma

Participant

Despite contacting the bank, they stated that international and recurring payments were proceeding normally.

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B

Bishusal

Known Participant

Any solution? The same problem with me. I can use my card for anything but adobe. Terrible experience.

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kglad

Community Expert

@Bishusal

did you contact adobe support?

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B

Bishusal

Known Participant

Yes but of no use. They just said to contact my bank. And the bank says everything is fine. Tired of adobe. It's been a couple of months I have been trying to purchase.

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R

Rashmi27002770wxve

Community Manager

Hi there,

Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

If you are trying to purchase a new subscription and are unable to pay please connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

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A

abXoneAuthor

Participant

I am trying to purchase new subscription.

Everytime it throws error

"Billing information is incorrect

Your transaction cannot be confirmed at this time.

Order errors; This can happen for a variety of reasons, including payment information or billing address errors, or an inaccurate email address. If you have verified your details and are still unable to place your order, contact Customer Service and place an order by phone. Call +44 203 0277 764. "

Pl check and help

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kglad

Community Expert

@abXone

again, you must contact adobe support via chat to get this fixed. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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