Unable to process payment

Question

I'm having issues because every time I boot up the Creative Cloud app, there's a pop-up that says "We weren't able to process your payment." I have a receipt from Adobe, however and the money came out of my bank account. Also, it says to renew before September 5th to keep my subscription, but it is the 22nd of September and I still have access to my already-downloaded apps. I'm just kind of confused.

This may be completely unrelated, but I've been trying to download After Effects, as well as update two other apps, but it gets stuck in the "waiting" phase. I've even left it open so it could download in the background, but nothing is downloading. I'm not sure if it's because it says it had issues with my payment? Or maybe it's just a bad connection. It's just kind of weird and I thought I'd at least mention it. Any help would be appreciated!

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows you're subsciption is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails or if your account does not show an active subscription, contact adobe support per @John T Smith

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