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gaayathri_manoj
Participant
July 4, 2020
Question

Unable to purchase Adobe creative cloud apps

  • July 4, 2020
  • 2 replies
  • 286 views

Hi,

I'm from India

I wanted to opt for the 'creative cloud all apps' package. But, I'm not able to purchase it. I've tried using 3 different debit cards and all of them give the same error message - "we are unable to approve your transaction at this time". I can see that some of the posts say that Adobe does not accept Debit cards (dating back to 2018!!!) - if so could they please REMOVE that option as it creates confusion. Also, I know PayPal is accepted in some regions so if the same could be provided that'd be great since not everybody needs to have a credit card.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 5, 2020

This is a public user-to-user forum.  We have no say in what Adobe does.  International banking, currency, regional taxes & exchange rates are complicated matters. 

 

Contact Adobe sales 24/7 by online chat or by phone M-F during business hours.

https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
July 4, 2020

I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Account, Payment & Plan.

 

Look here for a Reseller.

https://www.adobe.com/in/information/resellers.html

I hope this helps. Best of luck to you.

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