Unable to purchase Adobe Subscription: Customer Support Emails

Hello.

I have tried to purchase a subscription to After Effects. I have tried online, through the chat and via a representative on the phone.  I have tried with a credit card, debit card and Paypal.

When I use a valid credit or debit card, I get this message: A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. I have verified the information and country is correct.

When I use Paypal I get this message: PayPal service is down, please choose a different payment method.

It is highly unlikely that Paypal is down.

When the representatives use my cards they also get declined. They claim the issue is with my bank. I have contacted my bank and there is no record of any declined transactions. There are no restrictions or blocks, etc. The bank claims there is no issue on their side. Adobe claims the issue is with the bank.

I have read other posts here and I see other people have the same issue. I find it strange and poor service. At this time I have a support ticket and my issue is being reviewed by the "Backend Team". One representative told me this would take 30 minutes. Two other representatives told me this would take 5 - 7 days. I wish I could resolve it today. It is so hard to buy a product.

I also see that some people say Adobe will not email you. However, Adobe representatives have sent me emails.

• I have received emails about my issue (and it is someones email address @adobe.com )
• I have receieved orders

I have verfied that I am using the real adobe.com website. I've accessed it through different browsers, searches, directly, etc. Adobe representatives appear to send emails on occassion.