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kristina_9304
January 23, 2026
Question

unable to reach anyone at adobe representative

  • January 23, 2026
  • 2 replies
  • 49 views

Hello!

 

Adobe community. Today I have been charged yet another month of adobe cloud. a service I opeend and tried cancelling a day laters, as I noticed it was not what I was looking for.  Did not use it, do not use it.  Sent a message, representative closed the conversation and never cancelled.

Try cancelling when I see the new charge, they tell me I will be charged $65 dollars for cancelling before X amount of days. They tell me they will give me 2 free months and then I can cancel it.  Notice they still charged those 2 "free months", I try cancelling, they make the same offer.  I tell them(all of this by chat) that I am not interested, they ask me to send the chats where they offered the 2 months, I do.  They say the will cancel and refund my charges, never receive a cancellation email or the chat. (but I copied it and saved it) Today no on answers on chat.  There is not an email to contact this company or a phone numer.  What should I do?

 

[moved by moderator from the Using the Community forum]

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 24, 2026

and did you receive an email confirmation of your cancellation?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 26, 2026

Kristina, thanks for posting about your experience contacting our support team and the difficulties you have encountered managing your multiple commitments to Adobe. One of your commitments to us is past due. You can use the steps listed at https://adobe.ly/3ZCASDy to correct your account. Once your account is in good standing,  then you can use the information at https://adobe.ly/3YVDIU9 to self-cancel any unneeded commitments and subscriptions to Adobe, Kristina. Any refunds that are issued will take up to 14 days.

 

If you also cancel Adobe Stock, then see https://adobe.ly/3Zw3Bdc for steps to end the subscription. Please be aware that you will lose any unused credits immediately, so make sure you have no other use for your purchased credits before you end your commitment to Adobe Stock, Kristina. ^JW

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 23, 2026

Check and see if you have a support case:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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